Frequently Asked Questions:
How long does it take to ship out my order and how long does delivery take?
Our processing times vary from 2-6 business days excluding holidays. Please allow up to 8 business days for processing during sale events and holidays. Delivery date depends on your location and shipping method. For more info about our shipping please visit our Shipping & Delivery Policy page.
How do I return/exchange?
Please read Returns & Exchanges
Are your items true to size?
Yes, our items typically run true to size. You can view our size chart at the following link.
SIZE CHART
Do you allow Returns and Exchanges?
Yes, we allow the return and exchange of unworn and unwashed items if we receive them within 7 days after it was delivered to you.
For additional details on returns and exchanges, please visit our Returns & Exchanges page.
How quickly do you respond to emails? Do you have weekend hours?
We generally respond within 24-48 hrs. during our regular office hours which are Monday- Friday, 10am-8pm EST.
Customer Service is currently not available on Saturdays and Sundays.
You can contact us at info@thekultureboutique.com and customerservice@thekutureboutique.com
How long does it take to process and ship an order?
Please read Shipping & Delivery Policy
How do I contact THE KULTURE BOUTIQUE?
You can contact us at customerservice@thekultureboutique.com for assistance with anything related to returns or exchanges. We can be found at info@thekultureboutique.com for any other inquiries.
Something is wrong with my order?
Please contact customerservice@thekultureboutique.com stating your order number followed by your concerns.
Do we have a physical store?
Unfortunately not, all transactions are made online thorough our website.
Signed up for the newsletter and didn’t get a code?
When you sign up for our newsletter we email you your special discount code, if you don't see it immediately, please check your junk/spam mail.
You can also try and subscribe again, as you may have spelt your email address incorrectly.
If you still don’t see it please contact us at customerservice@thekultureboutique.com and we will be glad to help you.
I need my order by a specific date?
If you need your order by a certain date, you need to contact us before ordering to make sure it’s possible to get the item in time. You can contact us at info@thekultureboutique.com
I can’t log into my account?
If you can’t log in to your account, you probably didn’t create one yet, email us at customerservice@thekultureboutique.com and we will be glad to help you.